High-quality and responsible products and services report


High-quality and responsible products and services report

Contributing to customer safety and wellbeing

Motus remains focused and committed to creating value for our customers; supplying high-quality, relevant and innovative products and services at competitive prices, and delivering exceptional customer service that maintains brand loyalty and trust.

Overview

Our people are critical in ensuring that we deliver on our commitments to our customers, particularly our customer-facing employees, who must be able to quickly identify concerns and find the right solutions.

Supplying high-quality products and services to the market depends on our ability to build strong relationships with our stakeholders. To remain the original equipment manufacturer (OEM) dealer of choice, it is critical that we maintain high standards and meet OEM targets, both in terms of customer service and quality controls. Our relationships with regulators ensure that we adhere to legislative requirements and provide our customers with automotive and financial services offerings that are competitive, cost effective, fair and contribute to their safety on the road.

Strategic priorities

Apply stringent quality controls to ensure high-quality workshop services, car rentals, pre-owned vehicles and parts supplies. See Customer, vehicle and parts safety for more details.
 
Provide compliant and responsible financial services offerings. See Regulated financial services offerings for more details.
 
Ensure relevant employees meet the 'fit and proper' requirements of the Financial Sector Conduct Authority (FSCA) in South Africa and the Financial Conduct Authority (FCA) in the UK. See Customer, vehicle and parts safety for more details.
 
Develop effective methods to maintain compliance while shifting product sales to digital channels and e-commerce post-COVID. See Regulated financial services offerings for more details.
 
Ensure personal information and data is protected and proprietary systems are fit for purpose. See Data management for more details.

  • The slow roll out of a strong 5G network in South Africa will delay the introduction of connected vehicle technology (using telematics and camera systems), with luxury brands being the first adopters in South Africa. In addition, the cost of data in South Africa is high relative to per capita gross domestic product (GDP).
  • Maintaining compliance with the requirements of the Protection of Personal Information Act (POPIA), which impacts our systems and employees across all areas of the business where information is collected.
  • The number of high-profile data security breaches in South Africa and globally have dramatically increased, with cyber criminals targeting financial services as a rich source of valuable customer data. Additional preventative measures and costs are needed to respond to the increasing prevalence and severity of cybercrime.