Menu

Our stakeholders

Our stakeholders include a wide range of groups and individuals who may be affected by our activities, products and services, and whose actions can be reasonably expected to affect our ability to successfully implement our strategic objectives. Our stakeholder groups are diverse and have varying levels of involvement in the business and sometimes conflicting interests and concerns that need to be balanced over time. We are committed to nurturing strong relationships with all our stakeholders.

1
Business relationships

Customers, industry bodies, OEMs, suppliers (including small and medium enterprise beneficiaries) and business partners

Customers

  • How Motus is addressing climate change risk.

Our approach to managing climate-related risks.

  • High-quality and safe products and services.
  • The safety of our customer-facing environments and management of COVID-19 in rental, test driving and vehicle handover processes.
  • Digital channels to replace traditional engagement methods, particularly for vehicle information.
  • Good communication around the servicing of their vehicles.
  • Recall campaigns and how their safety is impacted.
  • Ensuring customer data privacy and safety of information, especially for Financial Services.

High-quality and responsible products and services report.

  • Improving our B-BBEE scores.

Transformation strategy.

  • Ethical, transparent and fair treatment in terms of the products and services offered.

Regulated financial services offerings, Ethical and compliant business conduct report

OEMs

  • The impact of customer concern as it relates to COVID-19 on trading performance.
  • Meeting OEM targets for quality and customer service.
  • Local production of accessories.

High-quality and responsible products and services report.

Suppliers

  • Their B-BBEE compliance and improvement of their B-BBEE ratings within set timeframes to meet our selection criteria.
  • Procurement strategies that improve transformation.
  • Meaningful supplier development programmes.
  • Small and medium enterprises: their ability to supply the Group’s national, and even sometimes, provincial needs.

Health, safety and wellbeing report.

Other

  • External auditors: compliance with COVID-19 regulation.

Supporting inclusive procurement and enterprise development.

2
Human capital relationships

Employees and organised labour

Employees

  • How Motus is addressing climate change risk.

Our approach to managing climate-related risks.

  • A diverse and inclusive work culture.
  • Job losses due to improved systems and digitisation.

People report, Diverse, equitable and inclusive work culture.

  • Work-life balance and mental wellbeing.
  • The safety of the workplace and on-site health and safety procedures.

Health, safety and wellbeing report.

  • South Africa: performance against employment equity targets.

Employment equity.

  • Staff involvement in our social projects.

Community report.

  • Fair and respectful treatment.

Ethical and compliant business conduct report.

Unions

  • Retrenchments.

Providing business informed people practices and frameworks.

3
Financial capital

Owners, investment community and debt providers

  • The role Motus’ OEM network plays in introducing EVs and hybrid vehicles to the market.
  • Alternative low emissions vehicles manufactured by OEMs.
  • Our investment and operational response to climate change.

Environment 2021 performance overview, Automotive products and services that assist environmental improvement.

  • Further layoff s as the pandemic continues.
  • Guidance on staff cost structures and government support for employees.
  • Group CEO and senior leadership succession.

People report, Talent management and mobility.

  • The risk of a COVID-19 outbreak in a Motus facility impacting business continuity.
  • The reputational impact of poor health and safety protocols.

Health, safety and wellbeing report.

  • Our ESG targets and strategies.

This report

  • The impact of the Protection of Personal Information Act in South Africa.
  • The impact of Right to Repair on Motus’ businesses.

Customer, vehicle and parts safety, Data management, Our contribution to automotive industry change, Compliance.

4
Regulatory relationships

Regulators and government departments

Regulators and government

  • The carbon emissions of imported vehicles and carbon tax.
  • Minimising environmental impact, including ground pollution.

Environment 2021 performance overview.

Government

  • How Motus can contribute to South Africa’s Automotive Masterplan.
  • Improving our B-BBEE scores.
  • Sector targets for employment equity.
  • Support in dealing with national issues such as youth unemployment, road safety and education.

Transformation report.

Regulators

  • Response to cybersecurity risks.

Data management.

  • Regulatory compliance.
  • Requests for information to better understand VAPS sold in dealerships and dealer introductory commission.
  • The quality of customer outcomes and oversight controls on regulated products and services.

Regulated financial services offerings, Compliance.

5
Social relationships

Civil society, communities and media

Civil society

  • Vehicles that contribute to environmental protection.
  • Local environmental concerns.

Automotive products and services that assist environmental improvement, Water.

  • Comfort that companies with high health and safety risks manage these to prevent broader impacts on society.

Health, safety and wellbeing report.

Communities

  • Meaningful enterprise development projects.
  • Our socio-economic development projects and job creation.
  • Measuring the impact our CSI initiatives have on communities.

Transformation report, Community report.

  • Preventing unethical conduct, which costs opportunities for stakeholders.

Ethical and compliant business conduct report.

Engaging with our stakeholders.